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Frequently Asked Questions

Many pet owners who choose cremation have questions. If you have questions, please contact us and we will be glad to assist you. We are available days, evenings and weekends.

How are you different then the Vet Clinic’s third party provider?

We differ in several ways, we do only individual cremation, one-in-one-out, we do not do separate cremation which is what you may be signing for and provided at many clinics in the metro area.  With separate cremation, more than one pet is in the chamber at the same time. We provide 24 hour return of the ashes (not days or a week) in a wooden urn (not cardboard or tin). We are pet lovers who are trained in the death care field. This is all we do.

How do I know I’m getting only my pet’s cremated remains back and not someone else’s?

Pets Remembered uses an identification system which involves a crematory-proof metal band with a unique identification number. This can be shown to families at the time we take possession of their pet. The band stays on the pet during the cremation process, and is affixed to the cremated remains upon removal from the crematory. We document every step and incorporate a checking system to minimize the chance of human error. You can be assured you are getting your pet’s ashes back. We apply the same industry standards as you would a person. When using Pets Remembered, you can have 100% confidence that your pet is being cared for in a kind, dignified and gentle manner at all times.

What happens if my pet dies at home? What do I do?

If death occurs naturally or with euthanasia at home, simply call 651-633-4564. Our phone is always answered. You may then bring the pet to us if you wish, or we will arrange to come to your home. Pets Remembered Cremation Service will pick up your pet and cremate it according to your wishes. We will call you as soon as your pet’s ashes are ready to be picked up or we can deliver them to your home. (An extra charge may apply for home pick-up and delivery.)

We are having our pet euthanized at our local veterinary clinic. Then what?

Fill out the cremation information form from the upper corner of the Pets Remembered website, tell your clinic you are using Pets Remembered Cremation Service, we will then call them and arrange pickup. We will transport your pet from the clinic at no charge, and call you to let you know the pet is in our care. If you choose, you can personally bring your pet to our facility. Simply call 651-633-4564 to let us know your arrival time. You can have peace of mind knowing that your pet is being cared for, and see the facility for yourself. We will call you as soon as your pet’s ashes are ready to be picked up at our center, the clinic, or we can deliver them to your home. (An extra charge may apply for home delivery.)

How long will the cremation take?

We ask families to allow one day from pick up for the return of the ashes. If you would like more in-depth information about cremation and specific time frames, please call.

Do I need to purchase an urn?

No, an urn is not required. We provide a carved walnut-stained wood urn (not cardboard, paper or tin). Some owners do, however, elect to purchase a more unique, personalized urn or keepsake for their pet. Urns and keepsakes come in all materials, shapes, sizes and prices. We work with a number of local artists in our offerings and would be happy to discuss options with you to assist you in memorializing your pet.

How much does cremation cost?

The cremation cost is reasonably priced at $195.00 per individual cremation, regardless of weight. Pets Remembered Cremation Service provides only individual, one-at-a-time cremation service with the return of ashes in 24 hours.

Minnesota currently has no laws regulating the cremation of companion pets as to the standards, practices or the definition of terms used. We at Pets Remembered believe that honesty and full disclosure is the best policy. Owners would be far more distressed to learn about the true manner in which their pet’s remains were handled and treated at a later date than if they were given honest information to begin with.